The Michael J. Daly Center for
Emergency and Trauma Care
No appointment necessary.
2800 Main Street
Bridgeport CT 06606
877-231-7946
Or visit one of our four
St.Vincent’s Urgent Care Walk-in Facilities
located in Fairfield, Monroe, Shelton and Bridgeport.
ER Visit A Whole New Experience!
Our competent caring medical staff
at the first point of contact means
• Shorter Wait times
• Timely triage & diagnosis
• Dramatic Results
How do we do it?
Using a new and highly effective approach to department staffing, communication and triage or the evaluation of patients, this radical change in policy and procedure has enabled St. Vincent’s Medical Center of Bridgeport CT to better service our community and improve patient care.
St. Vincent's Center for Emergency and Trauma Care includes:
• 60 beds
• 40,000 square feet – a full acre of space
• "Fast Track" Area
• Specialized trauma and critical care suites
• Dedicated OB/GYN rooms
• Pediatric Area
• Behavioral Health and Psychiatric Area
• Self-contained imaging/diagnostics
• Permanent decontamination facility
A culture is transformed:
Gone are the days of patient and family anxiety associated with long waits and over crowded waiting rooms along with staff frustration in not being able to provide timely care.
Enter, instead, near immediate triage and quick and safe diagnosis handled with aplomb by a caring and competent staff where patients and family members will enjoy a new high-tech emergency department, as well as a completely new approach to staffing, communication and the triaging of patients.
- “We set the bar at a best-in-class level,” said Senior Vice President and Chief Administrative Officer Kerry Eaton, RN, MSN. “We knew our patients deserved the best, as did our staff, and we were not willing to settle for average performance.”
Highlights include:
St. Vincent’s discreet psychiatric emergency area:
The first such facility available 24 hours a day in Fairfield County with its own entrance and space configured to behavioral health patients.
State of the art equipment:
The ED has the most contemporary diagnostic equipment, including its own CT scanner, ultrasound and X-ray equipment.
Focus on Patient Safety:
St. Vincent's Emergency Department has automated pharmaceutical dispensing and vastly improved computerized monitoring technology, including cardiac monitoring capability in all rooms.
Shorter Wait Times
According to Jody Gerard, MD, FACEP, chairman and vice president of Emergency Medicine, “We have reduced our ‘door to doctor’ time from 93 minutes to 26 minutes, while improving our patient satisfaction to levels never seen before for St. Vincent’s emergency department.”
To reach this point, ED leadership, with significant staff input, implemented a “No-Wait” triage or evaluation process to speed the care of patients. The system’s success is contingent on the patient initially checking in with the “First Nurse,” who conducts an abbreviated evaluation based on acuity or seriousness of the problem. The First Nurse then refers the patient to either the “First Team” of physician, nurse and tech available in the triage area, or for more serious cases to the Main ED. A rapid registration process occurs simultaneously helping to trim more time off the wait.
The No-Wait program led to even further reductions in patient wait times, improved clinical outcomes and patient satisfaction. With this system, all conditions—from minor to urgent--can be treated almost immediately, with acutely ill patients being rapidly sent to the Main ED.
Dramatic Results
The transformed ED has demonstrated truly astounding results. In addition to the dramatic drop in the door to doctor time, the “overall quality of care” survey ranking by patients rose from 16% to 76%. The percentage of patients seen within 60 minutes increased from 31% to 85%, and the “Left Without Being Seen” percentage fell from 5.6% to 0.9%.
If you or your family member is in need of emergency care, we invite you to take advantage of St. Vincent’s new Emergency Department
or
visit one of St.Vincent’s Urgent Care Walk-in Facilities located in Fairfield, Monroe, Shelton and Bridgeport.
|
